Refund policy

Return & Refund Policy

 

At Kanta Stores, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

🔁 Exchanges

We accept item exchanges within 7 days from the date the customer receives the order, under the following conditions:

1. Defective or Incorrect Items (Our Fault)

If the item you received is:

• Defective
• Broken
• Missing parts
• Different from what you ordered

We will exchange the item within 7 days at no extra cost, and delivery is free.

📌 The item must be unused and in its original packaging.

2. Non-Defective Items (Change of Mind)

If the item is not defective but you wish to exchange it (for example, you didn’t like it or changed your mind):

• Exchange is accepted within 7 days
• A $3 delivery fee will be charged

📌 The item must be unused and in its original packaging.

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💰 Refunds

Refunds are not accepted except in the following case:

• If the item is defective and out of stock, making an exchange impossible

In this situation, a full refund will be issued after verification.

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📸 Proof Requirement (Important)

To process any exchange or refund request, customers must provide clear photos and/or videos showing the issue.

❗ We cannot take any action (exchange or refund) without receiving visual proof of the problem.

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❌ Non-Returnable Items

• Requests made after 7 days
• Used, damaged, or incomplete items (not caused by us)
• Items without original packaging
• Requests submitted without photos or videos

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📩 How to Request an Exchange or Refund

Please contact our customer support within 7 days of receiving your order and provide:

• Order number
• Photos and/or videos clearly showing the issue (if applicable)

Our team will review the request and guide you through the next steps.